[English] 接待客人Ice-breakers破冰話題

接待客人Ice-breakers破冰話題

跟陌生人聊天，舉世皆然，政治跟宗教議題一定要避免You should never talk about politics or religions。

首先！Hi ____, I am ____.
It’s nice to meet you. = Pleased to meet you = I’m pleased to meet you.
如果不是第一次見面，就說It’s great to see you again.接著呢？有很多可以接。

最爛也是最棒的梗，就是天氣，因為聊天，最重要的就是要找到共同的話題，find a common interest.
It’s really hot today, isn’t it? It’s scorching hot today.
It’s really cold today.
It’s been raining for two days now.
I hate rainy days. Another typhoon is coming.

如果真的要繼續聊天氣，倒是可以問
Is it also hot this time of the year in your country?
Does it often rain where you live? 問問他們國家是不是也跟台灣一樣。

如果對方是剛下飛機，或是昨天下飛機，今天跟你碰面，你可以在短暫寒暄之後，說
How was the flight?
如果他跟我們有時差，可以說
How are you feeling? I hope you’re not too jet-lagged. Please let me know if you need some energy boost, like coffee, tea, or red bull.

每次跟外國人哈拉，我都會問
Is this your first time here in Taiwan? 他說Yes的話，我就會隨口分享一些美食或是景點，
Then you must try our boba tea/ bubble milk tea.
If possible, visit Din-Tai-Fung and try their XiaoLongBao. It’s super good. Din Tai Fung received a Michelin Star.
Be sure to visit the night markets. 稍微分享一下自己的口袋名單，然後講講那個地方的特色。
如果他說No, I’ve been here before. 我會問
Were you here for business trips or for sightseeing?
What do you like best in Taiwan?

要跟客戶聊得起來，除了要試圖找到one thing you have in common，更重要的是，心態，要對對方
有興趣，Be curious about them. show sincere interest in them.
聊天的步驟就是:
1提問，ask them appropriate, relevant questions about themselves,
2認真聽，仔細聽、看著對方的眼睛、微笑、點頭，然後問問題
3他講完之後，就換你簡單分享一些你自己的意見看法。123就是一個循環，然後重複。

Small talk, 或是chitchat 的時候，可以聊的大方向有hobbies, pets, travel, books, food, music, entertainment, sports, movies

比如You mentioned you’re from Boston. I heard the Red Sox is doing great recently. Are you a baseball fan?
他會回答你的問題，這時候好好傾聽，必要的時候問一些跟進的問題，接著講你的看法，
Baseball is really popular here. We even call it our national sport. What’s your favorite sport?

所以我們可以探索一下對方的興趣：
What is your favorite hobby?
Q: What is your favorite pastime?
A: I really enjoy hiking.
Q: Cool. Do you know that Taiwan has some of the best hiking trails in the world? Many people see Taiwan as a hiking paradise.

Q: What is your favorite pastime?
A: I like reading.
Q: I love reading too. Who is your favorite author? Is there any books you would recommend?

Q: How’s your week? What was the best part of your weekend?
Q: What is your favorite travel destination?
Q: What type of music do you like?
Q: What’s your favorite basketball/baseball team? 要問這個最好你自己也有在看，不然不容易回
答，反而聊不起來。

Q: What’s your favorite food?
A: I like desserts.
Q: Then you must try the 髒髒包，dirty dirty croissant, it’s croissant covered with chocolate, so
your hands and mouth get dirty when eating them. It’s gone viral recently in Taiwan.

Q: Have you watched any good movies? Who are your favorite actors/ actresses?

以上這些都屬於私領域的，比較輕鬆，但是很能開啟話題。開會前的small talk就真的是small talk
而已，不需要有太大意義，閒聊呀。人都喜歡有趣的東西

如果跟這個人還沒有私交，你也可以把聊天的話題圍繞著工作。
What do you think is the most enjoyable aspect of your job?
How long have you worked for this company?
What’s the/your scope of responsibilities for the company?
>> Does your job entail a lot of travel? What are some of your favorite cities?

What’s your story? I mean, how did you end up in your line of work?
How did you get into accounting?
How did you get into ______?
Have you always been in engineering, or have you worked in other industries?

最後跟大家分享一個原則，問open-ended questions! 比如你問
Do you like Taiwan? Yes/No 就沒了。但是如果你說How do you like Taiwan? I’m curious to know more about it. 就有很多東西可以follow up. 所以就是問5W1H, who/what/when/where/why/how

另外可以讓對話進行下去的秘訣，是三歲小孩就懂的，就是問why? 例如他說My favorite sport is hiking. 你說why? 他就會持續講下去。

以上就是破冰的時候可以聊的主題跟方向。記得要be curious, ask questions, listen, and repeat. 但是真正的重點，還是在於對方講完之後，問follow up questions，讓他繼續講下去。希望大家在接待外賓的時候會比較知道要怎麼哈拉。